Privacy Policy

1. About Rablue Technologies

Rablue Technologies is a technology company established in 2017 and engaged in the provision of CAD/CAM/CAE software solutions, implementation assistance, training, technical support and related digital manufacturing solutions.

This website provides information about Mastercam and related CAD/CAM solutions, including product capabilities, modules, training, educational solutions, technical resources and services offered by Rablue Technologies.

For the purposes of this Privacy Policy, references to "Rablue Technologies", "Rablue", "we", "us" or "our" mean Rablue Technologies, and references to "you" or "your" mean a visitor, prospective customer, customer, student, representative of an organisation, or other individual using this website.

2. Information we collect

We may collect personal and business information that you voluntarily provide to us when you interact with this website or contact Rablue Technologies. Depending on the nature of your enquiry, this may include:

• Name and surname
• Company or organisation name
• Job title or designation
• Email address
• Telephone or mobile number
• State, city or other general business location
• Industry or business sector
• Product or module of interest
• Training requirements
• Educational institution information where relevant
• Technical requirements or support information
• Information included in enquiry, demo, quotation or support messages
• Information voluntarily submitted through forms or communications

We may also receive technical information automatically when you visit the website, including information such as your IP address, browser type, device type, operating system, referring page, pages visited, approximate geographic region, date and time of access, and other technical information made available by your browser or analytics technologies.

3. Information collected through enquiry forms

Our website may provide forms for requesting demonstrations, quotations, training, technical assistance, product information, educational information or other services.

Information submitted through these forms may be used to understand your requirement, respond to your enquiry, provide requested information, arrange a demonstration or consultation, prepare a quotation, provide training or technical assistance, and conduct appropriate business follow-up.

Depending on the website implementation, submitted enquiry information may be transmitted to our website/server infrastructure and may be stored in a customer relationship management (CRM), lead-management or business system used by Rablue Technologies.

4. Information collected through communications

If you contact us by email, telephone, WhatsApp, social media, website forms or other communication channels, we may retain information relating to that communication for the purpose of responding to your request, maintaining business records, providing support and managing our relationship with you.

Please do not send passwords, payment-card information, confidential authentication credentials or other highly sensitive information through ordinary website forms, email, WhatsApp or social media unless specifically requested through an appropriate secure channel.

5. How we use information

We may use information collected through the website and our communications for legitimate business and operational purposes, including:

• Responding to enquiries and requests for information
• Providing product information and technical information
• Arranging product demonstrations
• Preparing quotations and commercial proposals
• Providing training-related information and services
• Providing technical support
• Understanding customer and prospect requirements
• Managing leads and customer relationships
• Following up on business enquiries
• Managing requests submitted through the website
• Improving website functionality, content and user experience
• Understanding website traffic and content performance
• Detecting, preventing and addressing fraud, abuse, security incidents and technical problems
• Maintaining appropriate business and legal records
• Complying with applicable legal or regulatory obligations

6. Marketing and business communications

Where permitted by applicable law, Rablue Technologies may use contact information provided by you to communicate with you about products, services, training, webinars, educational solutions, technical information, events, offers or other business-related information that may reasonably be relevant to your enquiry or relationship with us.

Where applicable, you may opt out of non-essential marketing communications by using an unsubscribe mechanism provided in the communication or by contacting us using the details provided below.

Even if you opt out of marketing communications, we may continue to send essential service or transactional communications, such as responses to support requests, quotations, account-related messages or other communications necessary to fulfil a request made by you.

7. Cookies and similar technologies

This website may use cookies, local storage and similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.

Depending on the configuration of the website, these technologies may include:

• Essential technologies required for website functionality
• Preference or functionality technologies
• Analytics technologies used to understand website traffic and performance
• Campaign or attribution technologies used to understand how visitors reach the website

Where applicable, cookie or similar technology preferences may be presented through a cookie-consent mechanism. You can also manage cookies through the settings of your web browser. Disabling certain cookies may affect the availability or functionality of some website features.

For additional information about cookies and their use on this website, please refer to our Cookie Policy.

8. Analytics and website measurement

Rablue Technologies may use website analytics and measurement technologies to understand how visitors use the website and to improve its content, performance and functionality.

Depending on the services actually enabled on the website, analytics data may include pages visited, traffic sources, approximate geographic location, device/browser information, engagement information, referral information and similar technical usage information.

Analytics and tracking services will only be enabled or configured in accordance with the applicable configuration, consent requirements and privacy settings of the website.

9. UTM parameters and campaign information

Marketing and advertising links may contain campaign parameters such as UTM source, medium, campaign, term or content identifiers.

Where such information is collected, it may be associated with an enquiry or lead to help Rablue Technologies understand which marketing channels, campaigns or pages generated the enquiry and to improve our marketing activities.

10. CRM and lead-management systems

Information submitted through our website may be transferred to or stored within a CRM, lead-management, customer-support or other business system used by Rablue Technologies.

Such systems may be operated directly by Rablue Technologies or provided by third-party technology providers acting on our behalf.

We seek to use appropriate contractual, organisational and technical measures when working with service providers that process information on our behalf.

11. Third-party services

Our website may use third-party services for functions such as hosting, website infrastructure, analytics, communications, CRM/lead management, security, spam prevention, video hosting, maps, social media integrations, payment processing where applicable, or other business functions.

Examples of third-party platforms that may be used or integrated depending on the website configuration include Google services, social media platforms, WhatsApp, CRM platforms and other technology providers.

The specific services enabled on the website may change from time to time. Third-party services may collect or process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of third-party services when interacting with their content or services.

12. Social media and external links

Our website may contain links to Rablue Technologies' social media profiles, including platforms such as LinkedIn, YouTube, Instagram or other platforms that we may operate.

The website may also contain links to third-party websites, product manufacturers, technology providers, educational resources or other external websites.

Rablue Technologies is not responsible for the privacy practices, security, content or policies of third-party websites. When you leave our website, the privacy policy and terms of the destination website may apply.

13. Mastercam and third-party product information

This website may contain information relating to Mastercam and other third-party products and services.

Mastercam® and related trademarks are owned by their respective trademark owners. Rablue Technologies does not claim ownership of third-party trademarks or intellectual property.

Where you request information relating to a third-party product, the information you provide may be used by Rablue Technologies to respond to your enquiry and, where necessary and appropriate for fulfilling your request, coordinate with relevant product or technology providers.

14. Sharing of information

Rablue Technologies does not sell personal information to third parties as a business practice.

We may disclose or provide access to information where reasonably necessary for legitimate business purposes, including to:

• Employees, representatives and authorised personnel who need the information to perform their duties
• CRM, hosting, analytics, communication and other technology service providers
• Professional advisers and service providers where reasonably required
• Relevant product or technology partners when necessary to fulfil a customer or prospect request
• Government authorities, regulators, courts or law-enforcement bodies where legally required
• Other parties where disclosure is necessary to protect our rights, property, users or the security of our systems

Where third parties process personal information on our behalf, we seek to require appropriate confidentiality, security and data-protection measures consistent with the nature of the information and the services provided.

15. Data security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

Security measures may include access controls, secure hosting practices, authentication controls, software updates, network and application security measures, monitoring and other safeguards appropriate to the nature of the information and the website environment.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

16. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining customer and business records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our legitimate business interests.

The appropriate retention period may depend on the nature of the information, the purpose for which it was collected, whether there is an ongoing business relationship, applicable legal requirements and legitimate business needs.

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

17. Your privacy rights and choices

Depending on applicable law and your circumstances, you may have rights in relation to your personal information, which may include the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Object to certain processing activities where legally applicable
• Request restriction of certain processing activities where applicable
• Opt out of certain marketing communications
• Raise a privacy-related concern or complaint

These rights may be subject to legal limitations, exemptions and verification requirements. We may need to verify your identity before responding to certain requests in order to protect personal information from unauthorised access.

18. Children and minors

Our website is primarily intended for businesses, professionals, manufacturing organisations and educational institutions.

We do not knowingly seek to collect personal information from children through this website for purposes that are prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.

19. International data processing

Some technology and service providers used by Rablue Technologies may process or store information in locations outside India.

Where personal information is transferred to another jurisdiction, we seek to take reasonable steps appropriate to the circumstances to ensure that such processing is subject to appropriate security and data-protection safeguards and applicable legal requirements.

20. Business transfers

If Rablue Technologies undergoes a business reorganisation, merger, acquisition, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, legal requirements or services.

When we make material changes, we may update the "Effective Date" and "Last Updated" information displayed at the beginning of this policy.

You should periodically review this page to remain informed about how we handle personal information.

22. Contact us about privacy

If you have a question, request or concern regarding this Privacy Policy or the handling of your personal information, please contact Rablue Technologies:

Rablue Technologies
Jharkhand Gramin Bank Campus, Kathal More, Itki Road,
Ranchi - 835303, Jharkhand, India

Telephone: +91 (0) 70332 92204
Email: support@rablue.com

When submitting a privacy request, please provide sufficient information to help us identify the relevant request. We may request additional information to verify your identity where reasonably necessary.

23. Complaints and applicable law

We encourage you to contact us first regarding any privacy concern so that we can investigate and attempt to resolve the matter.

Privacy matters will be handled in accordance with applicable laws and regulations of India, including applicable data-protection and privacy requirements in force from time to time.

24. Accuracy of information

We aim to keep this Privacy Policy accurate and current. However, website features, technology providers, analytics tools, CRM systems, communication channels and business processes may change over time.

Before relying on this Privacy Policy for a specific legal, regulatory or contractual purpose, Rablue Technologies should ensure that the policy accurately reflects the services, technologies, data flows and processing activities actually deployed on the website and within the organisation.

25. Important notice

This Privacy Policy is intended to describe Rablue Technologies' website privacy practices in clear language. It is not a substitute for legal advice. Rablue Technologies should have this policy and its related website privacy, cookie, consent, data-retention and information-security practices reviewed by an appropriately qualified legal or privacy professional before final publication, particularly where the website collects personal data from customers, prospects, students or users in multiple jurisdictions.